HeidelAI
B2B AI-powered customer communication platform that unifies WhatsApp, Instagram, Telegram, and web chat into a single intelligent inbox - helping support and sales teams respond faster, automate smarter, and never miss a conversation.
overview
Modern businesses talk to customers across a dozen different channels - and most teams are drowning in it. HeidelAI brings every conversation into one place: a unified inbox where WhatsApp, Instagram, Telegram, and web chat live side by side, fully synced in real time.
Built for multi-tenant B2B operations, each organization gets its own isolated workspace with dedicated channel connections, conversation histories, and team access - secure and completely separate from other tenants.
HeidelAI's integrations go deep. Agents see WhatsApp reactions, delivery and read receipts, typing indicators, and threaded replies as they happen. Instagram conversations include shared posts, reels, and stories rendered directly in the inbox. All media - images, videos, documents - is viewable and uploadable without leaving the platform.
AI is woven into every layer: conversation summaries for instant context, an autonomous chatbot for routine queries, auto-tagging for organization, and smart follow-ups so no lead goes cold. WhatsApp automation through interactive messages and broadcast templates rounds out a complete inbound and outbound communication engine.
The outcome: 45% faster response times, 20–25% higher lead conversion, and 60% less manual effort.
key features
- Manage WhatsApp, Instagram, Telegram, and web chat from a single real-time unified inbox.
- Deep WhatsApp integration with support for reactions, threaded replies, read receipts, typing indicators, broadcast templates, and interactive automations.
- Instagram DM management with shared posts, reels, and stories rendered inline in the conversation.
- Upload and preview images, videos, and documents across all connected platforms without leaving the inbox.
- An AI chatbot autonomously handles routine support and sales queries, reducing team workload significantly.
- AI-generated conversation summaries and auto-tagging give agents instant context and keep the inbox organized without manual effort.
- Smart AI follow-ups automatically re-engage expiring or stale conversations so no lead goes cold.
- Every organization gets a fully isolated workspace with its own channel connections, contacts, and conversation data.
- Secure subscription management with automated billing built directly into the platform.